Shipping & delivery.
What to expect after you place an order, including delivery times, destinations and customs.
Delivery times
Estimated lead times are shown on each product page. These begin once payment is confirmed and, for made-to-order items, once specification and compliance details are finalised with you.
Shipping destinations and cost
Shipping cost and available destinations are shown at checkout before you pay. We currently ship to the destinations listed there; contact us if yours isn't shown.
Customs, duties and import taxes
For cross-border orders, you may be responsible for import duties, customs fees or local taxes charged by your country on arrival. These are not included in the checkout price unless stated otherwise. [Insert confirmed importer-of-record position once agreed with your supplier/customs adviser.]
Tracking and delays
You'll receive tracking information by email once your order ships. Contact [insert support email] if your order hasn't arrived within the estimated window.