Returns & cancellations.
How to cancel an order, return a product, or request a refund.
14-day right to cancel
If you're a consumer in the EU or UK, you can cancel your order within 14 days of receiving the goods, for any reason, without giving an explanation. To cancel, email [insert support email] with your order reference.
You then have 14 days from telling us you want to cancel to send the goods back. We recommend using a tracked shipping method.
Condition of returned goods
Goods should be returned unused, in their original packaging where possible. You are liable for any diminished value resulting from handling beyond what's needed to check the item, in line with your statutory rights.
Refunds
Once we receive the returned item (or evidence you've sent it), we refund the price paid, including standard delivery, to your original payment method within 14 days. We may withhold the refund until the goods are received back.
Return shipping costs are paid by the customer unless the item was faulty or not as described.
Faulty or incorrect items
If an item arrives faulty, damaged, or different from what you ordered, contact [insert support email] with photos and your order reference. We'll arrange a replacement, repair or full refund including return shipping, in line with your statutory consumer rights.
Items excluded from cancellation
Radio equipment and any item requiring a licence to operate is sold only after individual review — see our Terms of Sale for how those orders are handled outside instant checkout.